Your Privacy at 89l
We take your personal data seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, and the rights you hold as a player on the 89l platform.
Introduction
This Privacy Policy ("Policy") describes how 89l ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "player") who access or use the 89l website, mobile site, and all associated services (collectively, the "Platform").
By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or continue using the Platform.
89l is committed to protecting the privacy and security of every player. We collect only the data necessary to operate the Platform safely, comply with applicable legal obligations, and deliver a secure, personalised experience to players across Bangladesh â including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur.
This Policy is incorporated by reference into our Terms & Conditions. Any capitalised terms used but not defined in this Policy have the meaning given to them in the Terms & Conditions.
Our Privacy Commitments
Bank-Grade Encryption
All data transmitted between your device and the 89l platform is protected by 256-bit SSL/TLS encryption. This ensures that your account credentials, payment details, and personal information cannot be intercepted in transit by third parties.
We Never Sell Your Data
89l does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is shared only with service providers who directly support the operation of the Platform, and only under strict contractual data protection obligations.
Minimal Data Collection
We operate on a data minimisation principle: we collect only the information that is genuinely necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or beyond the scope of these purposes.
Your Rights, Respected
You have the right to access, correct, and request deletion of your personal data held by 89l, subject to applicable legal obligations. You may also withdraw consent for optional data processing at any time by contacting our support team at [email protected].
Secure Payment Data Handling
Payment transactions via bKash, Nagad, Rocket, Upay, and local bank transfer are processed through encrypted, PCI-DSS-aligned payment gateways. 89l does not store full payment credentials on our own servers. Payment data is handled directly by our certified payment processing partners.
Retained Only as Long as Necessary
Personal data is retained only for as long as is required to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.
Data We Collect
The following categories of personal data may be collected from you when you register, verify your account, make transactions, or interact with the Platform:
Identity Data
Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents such as your National ID Card, passport, or driver's licence. This data is collected during the KYC (Know Your Customer) verification process.
Contact Data
Email address, mobile phone number, and residential address (including city and district, e.g., Dhaka, Chittagong, Sylhet). This is used for account communications, transaction alerts, and customer support.
Financial Data
Transaction history, deposit and withdrawal amounts in BDT, payment method identifiers (e.g., bKash mobile number, Nagad account reference), and details of bonus or promotional fund usage. Full payment credentials are not stored by 89l.
Technical Data
IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and time zone (Bangladesh Standard Time, UTC+6). This data is collected automatically when you access the Platform.
Behavioural Data
Betting and gaming activity, game preferences, frequency of play, wager amounts, win/loss history, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests). This data is used to personalise your experience and to fulfil our responsible gaming obligations.
Communications Data
Records of any correspondence between you and the 89l support team, including emails, live chat transcripts, and feedback submissions. These records are retained for quality assurance, dispute resolution, and regulatory audit purposes.
How We Use Your Data
1. Account Management and Platform Operation
We use your identity, contact, and financial data to create and maintain your 89l account, process deposits and withdrawals in BDT, verify your identity in accordance with our KYC obligations, and provide you with access to the full range of Platform features including sports betting, live casino, slots, and crash games.
2. Legal and Regulatory Compliance
89l is required by its operating licence and applicable international online gaming regulations to verify the identity and age of all players, maintain records of financial transactions, monitor for suspicious betting activity, and report certain categories of data to regulatory authorities where legally required. We process your data for these purposes on the basis of legal obligation.
3. Fraud Prevention and Security
We use technical and behavioural data to detect and prevent fraudulent activity, account takeovers, money laundering, and other forms of abuse. This includes automated monitoring systems that flag unusual login patterns, irregular deposit behaviour, or atypical wagering activity for manual review by our security team.
4. Responsible Gaming
Behavioural data â including frequency of play, wager sizes, and deposit patterns â is analysed to identify players who may be exhibiting signs of problem gambling. Where such indicators are detected, our responsible gaming team may proactively contact the player to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. Full details of our responsible gaming programme are available on the Responsible Gaming page.
5. Customer Support
Communications data is used by our support team to respond to your enquiries, resolve disputes, process complaints, and improve the quality of our service. Support interactions may be recorded for training and quality assurance purposes.
6. Marketing Communications (With Your Consent)
Where you have provided explicit consent, we may use your contact data to send you promotional offers, bonus notifications, and updates about new games or features on the 89l Platform. You may withdraw your consent to receive marketing communications at any time by contacting us at [email protected] or by updating your account notification preferences. Withdrawing marketing consent does not affect the lawfulness of any processing carried out before withdrawal.
7. Platform Improvement and Analytics
Aggregated and anonymised technical and behavioural data is used to analyse how players use the Platform, identify areas for improvement, test new features, and optimise the overall user experience. This processing uses anonymised datasets that cannot be traced back to any individual player.
Data Sharing and Third Parties
89l does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:
- Payment Processing Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard â solely to process your financial transactions. Each payment partner is bound by its own privacy and security obligations.
- KYC and Identity Verification Providers: Third-party identity verification services used to confirm your age, identity, and the authenticity of documents submitted during account registration. These providers are contractually obligated to process data only for verification purposes.
- Game Content Providers: Studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and game-play data necessary to deliver their games on our Platform. No personally identifiable information is shared with game studios beyond what is technically required for game delivery.
- Customer Support Tools: Third-party helpdesk and live chat platforms used to manage player support interactions. These providers operate under strict data processing agreements and are not permitted to use your data for their own purposes.
- Regulatory and Law Enforcement Authorities: We may disclose personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of 89l, our players, or the public.
All third-party service providers engaged by 89l are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions.
Cookies and Tracking Technologies
The 89l Platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse Platform performance, and detect fraudulent activity. The following categories of cookies are used:
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies while using the Platform.
- Functional Cookies: Used to remember your preferences such as language settings and notification options. These improve the consistency of your experience across sessions.
- Analytics Cookies: Used to collect anonymised data about how players navigate and interact with the Platform. This data is used solely to improve the Platform and cannot be used to identify individual players.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using certain Platform features. For detailed information on the specific cookies we use, please contact us at [email protected].
Your Rights
As a player on the 89l platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verifiable requests within 30 days.
- Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal data held in your account.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (for example, financial transaction records required for regulatory compliance cannot be deleted on request).
- Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute regarding its accuracy is being resolved.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where the processing is based on your consent or on a contract.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
Data Security and Contact
đ Security Measures: 89l implements technical and organisational security measures including 256-bit SSL/TLS encryption, access controls, firewalls, intrusion detection systems, and regular security audits to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
đŦ Contact Our Privacy Team: If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy-related complaint, please contact us by email at [email protected]. Our team is available 24/7 in Bangladesh Standard Time (BST, UTC+6) and will acknowledge your request within 5 business days.
Policy Updates
89l reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players by email or via an in-platform notification prior to the changes taking effect. The date at the top of this page reflects when the Policy was last revised. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.
Questions About Your Privacy?
Our support team is available around the clock to address any privacy concerns or data requests. You can also explore our FAQ or visit the 89l Casino to start playing securely today.
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